The Manager’s Role in Building a High-Morale, High-Performing Team
Every manager wants to work with a team that is highly productive and deeply committed to the success of their project and the organisation. However, what many managers underestimate is the critical role they themselves play in creating and sustaining such a team.
One of the defining qualities of a highly productive team is high morale. When team morale is strong, people collaborate more effectively, contribute with enthusiasm, and go the extra mile. That’s why keeping morale high must be a top priority for every manager—not just occasionally, but every single day.
Morale is a Process, Not a Perk
Yes, there are one-off events or perks—spot bonuses, pizza lunches, holiday parties—that can give a quick morale boost. But their effects are fleeting. Sustained high morale doesn’t come from events; it comes from a culture built by leadership. And that culture is cultivated through consistent daily actions.
In this blog, I want to share three essential things every manager should do daily to keep their team’s morale high and performance strong:
- Notice and Celebrate What’s Going Right
Many managers are quick to notice problems—but great managers are also skilled at catching people doing things right. Whether it’s a small win or a major milestone, taking the time to acknowledge what went well builds confidence and pride.
This can be as simple as saying:
- “That report was incredibly thorough. Great job pulling it all together.”
- “The way you handled that client issue showed real professionalism.”
Recognition doesn’t have to be grand to be powerful. A thoughtful word or a quick note can go a long way in making people feel seen and valued.
- Listen—Really Listen
Listening is a skill. And in many workplaces, it’s a rare gift. Team members want to know that their voices matter. When managers truly listen—to ideas, concerns, feedback—they create a safe environment where people feel respected and heard.
Effective listening means:
- Making eye contact, putting your phone away, and focusing.
- Asking open-ended questions and reflecting back what you hear.
- Following up on what was said to show that you took it seriously.
When you listen well, you don’t just hear what’s said—you build trust.
- Appreciate Sincerely and Often
Never underestimate the power of appreciation. People thrive when they feel appreciated—not just for what they do, but for how they do it.
Appreciation can be shown in many ways:
- A handwritten thank-you note
- A shout-out during a team meeting
- A private message acknowledging someone’s growth or perseverance
And remember: generic praise doesn’t land well. Be specific. Let people know exactly what you appreciated and why it mattered. This kind of appreciation is one of the most effective drivers of engagement and morale.
So, Here’s a Question for You:
How will you show appreciation to your team on an ongoing basis?
Will it be through your words, your actions, your time, or your attention? Think about a few small but meaningful ways you can start today.
What the Research Says
You’ve likely heard the phrase: “Employees don’t leave companies, they leave managers.”
It’s not just a saying—it’s backed by research. Studies consistently show that employees’ commitment, productivity, and retention are heavily influenced by how they’re treated by their direct managers.
Unfortunately, many of us have worked with managers who:
- Talk at people instead of with them
- Rarely show gratitude or give recognition
- Fail to notice or support their team’s challenges
These behaviours don’t just damage morale—they lead to thousands of hours in lost productivity, high turnover, and disengaged teams.
Food for Thought: Building Daily Connection
Here are a few powerful, yet simple practices that can make a big difference:
- Eat lunch with your team occasionally to build rapport in a relaxed setting.
- Spend time at your team’s desks or workstations to understand their day-to-day realities.
- Ask meaningful questions about their goals, challenges, and interests.
- Be available and approachable—not just in crisis moments.
- Champion their development through coaching, mentoring, or training opportunities.
- Offer public recognition where appropriate, and private encouragement when needed.
Above all, be sincere. People can spot insincerity a mile away. Your care, attention, and support must come from a genuine desire to help your team grow and succeed.
High Morale Leads to High Performance
Most employees want to be acknowledged. They want to feel seen and appreciated for their efforts. When you make recognition and appreciation a consistent part of your leadership, morale goes up—and so does performance.
And here’s the beautiful part: When one person is recognised, others are inspired to step up too.
Want to Take This Further?
If this topic resonates with you and you’d like to explore it in more detail—or learn how to apply these principles in your own leadership—reach out to us.
- Email: support@premierengs.com
- Contact Us Form: Fill in the contact us form
- Let’s work together to empower your team to be not only high-performing, but high-morale.